FAQs

Where are these products shipping from?

All products in our boutique will ship directly from our headquarters in Auburn, Alabama. We keep all in-stock merchandise on-hand for quality control purposes.

 

I see that you also sell on Poshmark. Are the products here thrifted/secondhand?

We do operate a closet on Poshmark where we sell primarily secondhand clothing and shoes. However, everything offered on this site is brand new and purchased from various wholesale vendors.

 

Do you offer international shipping?

At this time, we only ship domestically, including U.S. territories. We hope to begin offering international shipping options in the future. 

 

Are any products available for pre-order?

We do not currently offer pre-orders. All products listed on our website are available in our inventory and ready to ship when ordered. Once those products are out of stock, they will no longer be available for purchase, unless and until we decide to restock.

 

What if my item doesn’t fit? Can I return it?

Should you receive an item that does not fit, please email us at info@houseofthiam.com and we will arrange an exchange. Item must still have tags attached in order to qualify for an exchange/return, and customer will be responsible for shipping costs. For more information, please see our return policy, here.

 

How much is shipping?

All orders under $75 will ship for a flat rate fee of $5.95. Any orders $75 or more will qualify for free shipping.

 

I have an event coming up. What about expedited shipping?

We ship via USPS. If you would like overnight or guaranteed USPS Priority 2-day shipping, please reach out to us before completing your purchase. Email info@houseofthiam.com and include your shipping address and what you are looking to purchase. We will then send you a draft order for you to complete your purchase. Please, DO NOT send personal credit card information via email.  For more information about our shipping times and policy, click here.

  

 

If you have any other questions, don’t hesitate to reach out to us! We are available through email and our social media channels (linked below), and would be more than happy to answer questions or just connect.